Coordinated Care Stories

"We serve as an advocate for our patients for all aspects of care."

Joseph Awotwi.,
MD, Hospitalist
The care here is not fragmented. We take an integrated, holistic approach to coordinating treatments for our patients.

On His Role As A Hospitalist

"As a hospitalist, I serve as an advocate for the patient to ensure that all aspects of their care during their hospitalization are addressed comprehensively and appropriately."

On The Importance Of Coordinated Care

"The vast majority of the patients we see in the hospital usually have several disease processes, some chronic and some acute, all of which must be addressed. Take as an example a patient who comes in with a heart issue and a complicated pneumonia: That patient will need a carefully coordinated treatment plan that ensures not only the involvement of the appropriate specialists but also making sure treatment is as efficient as possible."

On Compassionate Care

"Compassionate care is more than a term – it is an action. Treatment often goes beyond just the medical care of the patient. You also develop relationships with patients and family members. Sometimes, you have to give bad news to a patient, such as a cancer diagnosis. We always put ourselves ‘in the shoes’ of our patients to decide how to best talk to them and their family members. It’s important for every patient to know that we truly care about them as a patient and as a person."

On Making A Difference In The Lives Of Patients

"I became a hospitalist because of the variety of cases that I get to see, but I believe it also provides a humbling and sustaining illumination of the human condition, and you end up truly appreciating the connection you experience with patients and their families. I also feel the integration and effective management of inpatient care could definitely be improved upon by the health care industry as a whole, and we as hospitalists are in a unique position to do just that. So knowing that you are in some way making a difference in health care and especially in the lives of patients is the greatest reward of all."

"Access to a proven health care network empowers both doctors and patients."

Michael Nash,
MD, Maj, USAF, MC, Family Practice
It’s invaluable to be part of a medical group that allows you to refer patients with confidence.

On The Importance Of Coordinated Care

“My patients often ask me, ‘who would you go to or send one of your family members to?’ When you refer patients to specialists within the HSHS Medical Group, you know you’re sending your patients to competent and highly established health care specialists.”

On Serving Patients In A Rural Setting

“I think most people would like to receive the majority of their health care close to home. However, with specialty care often being situated around more urban and populated areas, I feel it is important that patients have a primary care physician close to home to help them coordinate details and make sure they are receiving the right care and follow up.”

On Compassionate Care

“I see a fair amount of end-of-life issues, so being available to answer questions in nursing home settings is important. A lot of times there are no right or wrong answers, but it is being there for patients and families to help them make informed decisions.

Also, if someone receives a life-changing diagnosis, I feel it is important to deliver this news in-person or myself. I always try to treat my patients as if they are members of my own family.”

On Defining Success

“From a primary care setting, I think if you’re treating an acute condition, such as an ear infection, and you help your patients recover, it’s relatively easy to define success. On a larger scale, I see success as building ongoing, trusting relationships with your patients so that they will take your treatment recommendations and trust your expertise.”