COVID-19 Update
News & Events

COVID-19 Update

In light of recent developments around the world, and most recently the United States, HSHS Medical Group understands that there are many questions and uncertainties about the novel coronavirus, or COVID-19.

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How is HSHS Medical Group responding to COVID-19?

HSHS Medical Group has established regional respiratory hubs across our service area. This allows patients with chronic conditions to continue to see their doctors in a less infectious environment. Patients who call our office with respiratory symptoms may be advised to visit a respiratory hub for further evaluation.

Regional Respiratory Hub Locations

HSHS St. Joseph’s Convenient Care
211 E. Hanover St., New Baden, IL 62265
HSHS Holy Family Convenient Care - Greenville
101 Health Care Dr., MOA A., Greenville, IL 62246
HSHS Medical Group Family Medicine
900 W. Temple Ave., Effingham, IL 62401
HSHS Medical Group Priority Care
1836 S. MacArthur Blvd., Springfield, IL 62704
HSHS Medical Group Family Medicine
845 S. Highway 51, Forsyth, IL 62535
HSHS Medical Group Family Medicine
7342 IL-162, Troy, IL 62294

In-Person Office Visits

It can be important for patients to be physically examined by their provider, have needed lab tests performed and discuss in person any changes to their treatment plans. We want you to feel comfortable and confident in coming to HSHS Medical Group to visit your provider.
In the early stages of COVID-19, we purposely canceled and rescheduled in-person appointments to allow us time to restructure the office environment to be safe for patients. This was a crucial and needed step to start seeing patients in person again – and now we are ready to see you. Watch this message from Chief Executive Officer Melinda Clark to learn about steps we have taken to ensure your safety when you come in for an appointment.

We have temporarily relocated some of our offices. You can find a list of temporarily relcoated offices here.

Virtual Office Visits

When your health condition allows, you can schedule a video appointment with your HSHS Medical Group primary care or specialist provider. Appointments are private and secure from the comfort and convenience of your home.

Check out our virtual office visit web page for more information.

What should you do if you think you are sick?

If you are experiencing cough, fever or shortness of breath, please call your primary care doctor and do not go directly to a doctor’s office. A nurse will assess your symptoms over the phone and advise you on your next level of care.

Concerned you may have COVID-19 symptoms? Take the CDC self-checker HERE 
Want to speak to a medical provider about your symptoms? Get a free COVID-19 assessment with

How do I get tested for COVID-19?

Please be aware that the Illinois Department of Public Health is currently authorizing all testing for COVID-19 and at their direction, we are able to test for the virus at any of our regional respiratory hubs.

Learn More About COVID-19

What is COVID-19?

COVID-19 is a novel (new) coronavirus that was first detected in Wuhan City, Hubei Province, China, in December 2019. People who get sick with COVID-19 develop mild to severe respiratory illness with symptoms including fever, cough and difficulty breathing. Illness can begin 2 to 14 days after exposure.

Although you may hear COVID-19 referred to simply as “coronavirus,” this is not entirely accurate. There are many types of coronaviruses, including the common cold. COVID-19 has caused concern among global health experts because it is new, and because its symptoms can become severe in some cases.

How are people infected with COVID-19?

COVID-19 can spread from person to person and is thought to occur mainly via respiratory droplets produced when an infected person coughs or sneezes. As with most respiratory viruses, people are thought to be most contagious when they have the most symptoms.

What are the symptoms?

COVID-19 can cause mild symptoms, including a cough and a fever. In some cases, it can lead to pneumonia or breathing difficulties. Rarely, the disease can be fatal. Older people and people with pre-existing medical conditions can be more vulnerable to becoming severely ill with the virus.

What can I do to prevent COVID-19?

It’s important to remember that we are also in the midst of a very severe flu season. The same prevention methods for the flu also apply to COVID-19. They include: 

  • Use proper handwashing technique. Wash for at least 20 seconds with soap and water before eating; after blowing your nose, coughing or sneezing; or after going to the bathroom. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.  

  • Cover coughs and sneezes with a tissue and dispose of it immediately. You can also cough into the fold of your elbow.  

  • Avoid touching your face, particularly your nose, mouth and eyes.

  • Stay home when you are sick, and avoid close contact with people who are sick.

  • Exercise social distancing in accordance with CDC recommendations.  

  • Clean and disinfect frequently touched objects and surfaces.

Where can I get reliable information about COVID-19?

For the most up-to-date and trusted information, visit the COVID-19 online information centers established by the Centers for Disease Control and Preventionand the Illinois Department of Public Health. The Illinois Department of Public Health Hotline number is 800-889-3931.

This is a rapidly evolving situation, and we are committed to keeping our communities, patients and colleagues safe and informed. We will be updating the information on this web page frequently and as necessary.  

Travel Guidance

Learn more about coronavirus and travel in the United States.

Information taken from