Marla Smith has been honored as the May 2020 Colleague of the Month at HSHS Medical Group. Marla is a patient service representative at HSHS Medical Group Multispecialty Care in Taylorville, Illinois, and has been with HSHS Medical Group since 2009.
“Marla truly cares for all patients that come through our door and wants to ensure appropriate care is conducted each and every time,” her nominator said. “She always goes above and beyond for patients, whether helping them with a difficult billing issue or helping find supplies during the recent pandemic.”
“My parents taught me to always try to be the better person, be there to lend a helping hand and always follow my heart,” Marla said. “I treat everyone that comes to the clinic as if it is their worst day. I give them a smile, lift their spirits and do what I can to lighten their load, listening to them, as that is the key to opening the door to a positive solution.”
When not engaging with patients in Taylorville, Marla can be found spending time with her husband, three children and two grandchildren riding bikes, taking walks, swimming, or traveling.